Terms & Conditions

General Information

All Products sold through the supercoon.com.sg website are subject to these Terms & Conditions. By using this Website, whether as a guest or registered user, you confirm and affirm that you have read, understood and that you agree to be bound by the Terms & Conditions in the form in which they appear at the time you are using the Website. You also warrant that you have the legal capacity to bind yourself to these Terms & Conditions.

Account Creation

The Customer must be over 18 years of age, and shall complete the registration process according to SuperCoon requirements as stated on the Website. He/she is required to provide personal information during registration of an account on the Website or in the course of using the Services. Such information may include name, contact details and other information that is not otherwise publicly available. The Customer is required to provide SuperCoon with a current, valid e-mail address, billing address, delivery address (if different), and contact phone number. The Customer warrants and certifies that the personal information he/she is required to provide is at all times true, accurate, current and complete.  SuperCoon reserves the right to cancel any unconfirmed account or an account that has been inactive for a long period of time, or if it is found to have inaccurate information, or if it is determined that the account may be compromised or used for fraudulent purposes. The Customer agrees to the use of his/her personal information for the purposes of SuperCoon providing its Services to him/her. Such use of personal information shall be in accordance with the Terms & Conditions.

The Customer may not transfer his/her account or account login/password to any other person.

Security

The account password created by the Customer should be unique and kept secure. The Customer is entirely responsible for maintaining the confidentiality of the information provided when registering an account, including, without limitation, the password. The Customer agrees to limit the access of the account to himself/herself only, and take all reasonable measures to ensure the confidentiality of the account password used to access the Services. Given that the account can only be accessed by the Customer, it is agreed that the Customer will be responsible for all activities that occur under the account. If the Customer becomes aware of or suspects any unauthorized use of the account, or any known or suspected security breach such as disclosure of the password or theft of account information, he/she should notify SuperCoon immediately.

The Customer consents to disclose all information provided to all staff, agents, representatives and servants of SuperCoon, service providers and contractors, including home delivery personnel, and consents to SuperCoon use of such information provided for the purposes of his/her use of the Services.

When the Customer registers for an account with Kohepets, he/she is asked to consent to receive e-mail marketing communications. If the Customer gives such consent, he/she may “opt out” (unsubscribe) at any later time by clicking a link provided in any marketing e-mail or on the Customer’s account.

Orders

Your order is confirmed once you receive an order confirmation from us via email, which includes an order reference number. If, for whatever reason, we cannot process your order, we will call you on the phone number you have provided us.

If a product is Out of Stock, we will also contact you to advise you on the expected waiting time. We’d also be happy to make alternative recommendations if you can’t wait for the Out of Stock product to arrive.

Delivery Information & Charges

Delivery is free for orders S$70 and above. If your order falls below S$70, there will be a delivery charge of S$12. This fee will be added to your order at time of checkout.

Should any Product in the Customer’s order be unavailable for any reason whatsoever, we shall contact the Customer to arrange for an alternate delivery timing or change of order.

Variation

SuperCoon reserves the right to not accept orders of any Product that may have been presented wrongly or inaccurately on the Website. The decision to honor any price discrepancy is solely at SuperCoon discretion and its decision shall be final.

The prices reflected on the Website are subject to change at any time. However, the final cost of the Product(s) including all applicable delivery charges, taxes and duties is quoted before the Customer confirms his/her order. The Customer’s continued use of the Website after the final cost is presented will constitute acknowledgement and full acceptance of the final cost.

All Products are subject to availability.

Exchange Policy

Customers are strongly advised to check the Products purchased at the time of delivery to avoid any possible dispute. All Products leaving SuperCoon distribution centre have been checked for quality and quantity accuracy.

All sale items cannot be exchanged or returned.

All exchanges must be returned unused and in its original packaging and condition.

All exchanges must be accompanied by the original tax invoice as proof of purchase from SuperCoon.

SuperCoon shall not be further liable for any damage loss or inconvenience of any form suffered whatsoever arising from any discrepancy.

Payment

Payment for purchases on this Website will via PayNow or Bank Transfer.